Q: Delivery Guarantee!

A: # The package is lost, broken, or stolen before it reaches you.

Savepurs.com will re-send the goods or give a full refund. In practice such cases are very rare, perhaps 1 in 5000 shipments, when using courier services. Please note confirmation of such cases can take some time, so in such an event you may be advised to place a new order at your expense while the original shipment is investigated pending compensation.

# An Air Mail package has not arrived after a long time.

Savepurs.com will give a full refund after the delivery deadline has expired. These cases are rare, and if this ever occurs, we will inform you of the delivery deadline for your package, which will be 30-60 days depending on the region. If you are drop shipping you will be advised to create a new order for your customer in the meantime.

# A multi-part delivery arrives missing some items or packets.

In such a scenario you must raise the issue immediately with the courier or delivery company. With the correct documentary proof through the courier company reporting process, Savepurs.com will re-send the goods or give a refund.

# Items in the packet arrive in a damaged condition.

In such a scenario you must raise the issue immediately with the courier or delivery company. Provided you follow through the correct reporting process, the goods can be handed back to the courier and Savepurs.com will send new goods or give a refund. If you do not immediately follow the courier's reporting procedure, and thus no adequate documentation is available to prove the goods arrived damaged, we will offer advice on a case-by-case basis about whether you can return the goods to China for replacements or a refund.

# A shipment is delayed, turned back, or seized by Customs

If the Customs issue was your responsibility, you are liable. If the failed delivery was due to mis-handling by Savepurs.com, you will receive compensation when the case is resolved. Such cases are unusual but it is important you are aware of your responsibilities in such a case.